HP Victus Windows 11 Home Gaming Laptop,AMD Ryzen 7 7840Hs Ai Powered,6Gb RTX 3050 Gpu,16.1-Inch (40.9 Cm),95W Tgp,Fhd,IPS,144Hz,16Gb Ddr5,1Tb…

This is probably the most balanced and value for money product in this price segment. The display is superb and the RGB keyboard effects are awesome. You don’t have many choices in this price segment. The Dell G15 has a good cpu but consumes a lot of power, the Lenovo LOQ has a motherboard problem, the Acer service is not that reliable in my area, won’t buy an Asus in this price range(no specific reason for that) hence, the Victus was the best option available in this segment. It is a kind of versatile laptop and is not a gaming one. Perform all the tasks flawlessly. The HS processor is similiar to the H one but additionally saves battery providing the same performance. This laptop comes with an adaptive battery software which automatically manages the battery health and you don’t need to limit it to 80 percent. The wobble issue has completely been sorted out. The build quality and the aesthetics looks classy for this product, neither overdesigned nor too simple. The sound is good, the camera is near average but acceptable keeping in mind the features it offers in this price range. Overall, I am satisfied with this purchase. Will update the review further after a few months of use. Note: Don’t forget to check the warranty status after the purchase. There is a possibility that it has already been activated.

Pros:
– Decent build (4/5)
– Very good screen (4/5)
– Key board and touchpad (3/5)
– Speed in heavy applications (4/5)
– Price worthiness (5/5)
– Webcam switch (Good option)
– USB C charging (Yes with 100W PD Charger. It pops up a message asking to plug in original charger for heavy applications)

Cons:
– No bag
– No biometric login
– Very heavy
– Lid opening, need 2 hands compulsory

I ordered the laptop on 26th December and got delivered on 28th December. Powered it on and after the initial setup , within minutes I got the blue screen of death error (BSOD) . The laptop got restarted automatically multiple times and the same error occurred. I powered down manually and powered it on again. The same error came. This happened on 28th night 10.45 PM, as my laptop got delivered around 9.30 PM on that day.

Immediately contacted amazon and they connected me to a technician and he guided me through some process, but nothing fruit full. So he arranged for a technician call back the next day.

On the next day two technicians called me within afternoon and said that a physical inspection needs to be done by the technician. Also they booked for the same. After two days a technician called me and asked for the location. He was from a nearby city of mine.

He came and saw the problem and said it was a motherboard issue. Also dropped a shocker news that now a days electronic products purchased from online are not original and some times they send you defective items also. Especially during festive times like Diwali (as I also Purchased on The Great Indian Sale). So he lodged the compliant as power issue, deviating from the original issue. He said HP might try to go for repair instead of replacement. It is a clear motherboard issue. So he took some videos with the laptop to lodge the complaint as power issue. It went on for 20-25 minutes. Then the request to issue DOA(Defect On Arrival) report was lodged by the technician with HP. After inspection the technician sealed the laptop along with the charger back into the box and sealed it with stickers. Make sure the stickers are not tampered or torn while giving back to the HP persons.

After 5 days I recieved my DOA report which is valid only for 14 days. Within this period you have to go for either return or replacement of the exact laptop. But unfortunately the replacement laptop was not available with them for the configuration which I have purchased from amazon.

Immediately after issuing the DOA report a case ID has been registered for this defect and there was regular tracking in the email.

all the communication will be taking place only thru email only. Make sure you have an working email.

A company called SAVEX was responsible for replacement of the HP laptops. Once the laptop gets delivered from amazon its between us and HP or the HP authorised service peoples. Amazon role is complete upon delivery. Then for further assistance we have to rely on HP only.

Then on the 12 th day they asked whether they can refund the money back as the replacement unit is not available in stock and they did not know when they will get units of that configuration. So I moved on for refund. They said that the laptop will be picked up from the service center from which they came to seal the unit and declare the unit as DOA.

I took the initiative, went and delivered the laptop in the office of the service technician. Then they gave me an acknowledgement slip. Scanned it and mailed. Then they asked for account details for refund gave that also in the mail.

The main catch here is how quickly you register the complaint and it’s further progression.

Within 7 days I got my refund credited to my account.

The incident happened on October 26th by November 25th I got the refund amount. It felt like a huge win for me.

Excellent gaming laptop delivered super fast. There was some issue regarding warranty but thanks to Amazon customer care and HP support the same was restored as per purchase date. Recommended.