Acer Nitro VG240Y M3 23.8 Inch IPS Full HD Gaming LCD Monitor with LED Backlight I AMD Freesync Premium I 0.5 MS Response, 180 Hz Refresh Rate I 2…

Acer XZ306CX Ultrawide Curved Monitor – Disappointing After-Sales Support

I purchased the Acer XZ306CX 29.5 Inch Ultrawide 21:9 Curved Monitor on September 13, 2024, impressed by its sleek design, 1500R curvature, and immersive display specifications (2560 x 1080 resolution). Initially, the performance seemed promising, with vibrant visuals and smooth functionality. However, my experience took a sharp turn for the worse.

Product Issues

After just three months of moderate usage, on December 30, 2024, the screen developed severe screen bleeding, accompanied by large black spots and black lines running across the display. Hardware failure can happen, and I was prepared to rely on Acer’s three-year warranty to resolve the issue. Unfortunately, Acer’s after-sales support turned out to be a nightmare.

Customer Service Experience
1. Contacted Acer India via Email:
I sent an email describing the issue and attached both the invoice and photos of the defective screen. To my surprise, their response was dismissive—they labeled the issue as customer-induced damage without even inspecting the product.
2. Called Acer India Support:
Hoping for better support through phone calls, I was met with the same rigid stance. The team outright refused to provide assistance, neither assigning a technician nor directing me to service centers.

Amazon to the Rescue

When Acer failed to honor their warranty, I turned to Amazon customer support. Thankfully, they reviewed my case, intervened, and successfully processed a refund for the product. Without Amazon’s help, I would have lost my money entirely.

Final Thoughts

While the monitor’s design and specifications initially seemed appealing, the lack of reliable after-sales service and unprofessionalism from Acer India made this the worst purchasing experience I’ve ever had.

Pros:
• Good display specs (when functional)
• Sleek, immersive design

Cons:
• Screen failure within 3 months
• No inspection or accountability from Acer India
• Poor warranty handling
• Unhelpful customer support

If you’re considering buying this monitor, beware of Acer India’s poor warranty service. Unless you’re prepared to deal with unresponsive support, I suggest exploring brands with better after-sales service.

Rating: 1/5
The product failed, but the real disappointment was Acer’s unwillingness to support their customers.

I’ve been using the Acer Nitro XV272U V3 for a few weeks now, and it’s been a solid upgrade in my gaming setup. Here’s what I love about it:

Color Accuracy and Visuals: The color accuracy is impressive out of the box. The Delta E<1 rating and 95% DCI-P3 coverage really deliver on vibrant, true-to-life colors, which is perfect for gaming and photo editing. My games look so much richer compared to my previous monitor.

Smooth Performance: With a 180Hz refresh rate and 0.5ms response time, the performance is buttery smooth, even with high-paced action games. I haven’t noticed any lag or screen tearing. If you’re looking for something responsive for competitive gaming, this model doesn’t disappoint!

Sturdy Build and Design: The monitor has a sturdy stand, and I found the adjustments for height and tilt easy to handle. It’s quite ergonomic, especially for long gaming sessions or workdays.

A Few Drawbacks: The monitor is a bit bright out of the box, but lowering the brightness to around 75% made a big difference. Also, the lack of USB-C could be a limitation for those who rely on a single cable solution for power and video.

Final Thoughts: Overall, this is a fantastic monitor for both gaming and creative work. The blend of high refresh rate and excellent color accuracy is hard to beat at this price point. Would definitely recommend it to anyone looking for quality performance and visuals!